— What we offer
Eight ways we make a plan work.
Not sure which ones are funded for you? Send us your plan and we'll tell you straight.
The Care Coordinators offer eight NDIS services in Queensland: support coordination, specialist support coordination, psychosocial recovery coaching, plan implementation, provider connections, plan reviews and advocacy, capacity building, and Supported Independent Living (SIL) exploration. All of them are funded from the Capacity Building budget in your plan, at or under NDIS price limits, with no out-of-pocket cost to you.
Support coordination
The everyday work of turning a plan into actual support. We help you understand what each budget covers, connect you with providers who have capacity now, and coordinate your supports so you can get on with your goals.
What that looks like
- Reading your plan together, in plain English
- Finding and vetting providers — including hard-to-fill supports
- Service agreements, bookings and provider handovers
- Crisis and change: new diagnosis, hospital, housing, a provider falling through
- A coordinator who works alongside you, not over the top of you
Funded as: Support Connection or Coordination of Supports, under Capacity Building. New to all this? Start with what a support coordinator is, or see what it costs.
Specialist support coordination
For participants with complex needs, our specialist coordinators provide expert-level intervention. We work on the barriers themselves — the crossing systems, the risks, the things that keep falling over — and build support arrangements that hold once the crisis has passed.
That usually means sitting in the middle of health, housing, justice or child safety alongside the NDIS, and keeping one plan moving through all of them.
Funded as: Specialist Support Coordination (level 3), under Capacity Building. More detail: what specialist support coordination is.
Recovery coaching
Our recovery coaches work with people living with a psychosocial disability to build resilience, develop coping strategies and move towards their own recovery goals — within a strengths-based framework, at your pace.
We work with your existing support network, help you navigate mental health services and the NDIS together, and keep you in the driver's seat of your own recovery — including on the harder days.
Funded as: Psychosocial Recovery Coach, under Capacity Building. Full detail: psychosocial recovery coaching.
Plan implementation
From the moment your plan is approved, we help you put it into action. We identify the right providers, get services scheduled, and check that what's booked actually lines up with your goals and your budget.
It's the difference between a plan that exists on paper and a week that works — supports starting on time, in the right order, without the first three months disappearing.
Provider connections
We maintain strong relationships with trusted providers across Queensland — therapists, support workers, transport, equipment — and match you with services that suit your needs, preferences and location. Matched and booked, not just listed.
Not everything worth having is funded, either. We also connect people with community groups, mainstream services and government assistance alongside their funded supports.
Before you sign with anyone, it's worth asking these five questions. You are never obliged to use a provider we suggest.
Plan reviews & advocacy
We support you through plan reviews: gathering the evidence, helping you prepare, and articulating what you actually need so the plan reflects your real circumstances rather than a snapshot of a good week.
Progress reports are written and lodged on time, in your own words. When something is wrong, we advocate alongside you — with the NDIA, with providers, and with the services around your plan.
How the review works: preparing for your plan review.
Capacity building
The goal is your independence. We teach the skills to manage your own plan — reading budgets, comparing providers, making informed decisions and navigating the NDIS confidently — so that over time you need us less.
A good coordinator works themselves out of a job. If you'd rather hold more of it yourself, say so, and we'll build the handover in.
SIL exploration
Moving house is one of the biggest decisions in a plan. We guide participants and families through Supported Independent Living options — what's available, what the home is like, who you'd live with, how much support comes with it — and help you find the arrangement that suits your needs and goals.
We take the time to visit and compare. One of the providers we work alongside is Loyal Health Care, who offer personalised, inclusive support in safe, well-located homes.
Full detail: Supported Independent Living explained — including SIL vs SDA and what to ask on a house visit.