— NDIS guides
Short plain-language explainers on the parts of the NDIS people ask us about most.
A plan manager handles the money: paying invoices, tracking your budget. A support coordinator helps you use the plan: choosing providers, organising supports, working towards goals. They're different funding lines and many participants have both.
Coordinator vs plan manager, compared →Support Connection helps you use your plan and link with providers. Coordination of Supports goes further — building your skills to design and manage a mix of supports. Specialist Support Coordination is for complex situations where the barriers need a specialist to unpick them.
The three levels compared, with 2026-27 rates →Start collecting evidence early: what worked, what ran out, what changed. Reports from therapists, a note of supports you needed but couldn't fund, and your goals in your own words. Your coordinator writes a progress report — read it before it's lodged.
The full plan review checklist →Who exactly will support me, and what happens when they're away? What's your notice period? How do you handle a complaint? What do you charge for travel and cancellations? A good provider answers all five without hesitating.
You can change at any time — choice and control stay with you. Check the notice period in your service agreement, tell your plan manager or the NDIA, and line the new coordinator up before you end the old agreement so nothing lapses.
How to change coordinators, step by step →For scheme rules, price limits and provider registration, go to the source: ndis.gov.au. For complaints about a provider, the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.
Question not covered here? Try the frequently asked questions or ask us directly.