Frequently Asked Questions

NDIS, short for the National Disability Insurance Scheme, is an initiative by the Australian government aimed at enhancing the quality of life for individuals with disabilities. With approximately 4.3 million people in Australia living with a disability, the NDIS seeks to offer essential support, funding, and services to 610,000 individuals with significant or permanent disabilities (as at Q2 2023).  Through NDIS, Australians can access the necessary care for their daily needs, promoting a more inclusive society.

We are as excited as you to get started supporting you in your NDIS journey.  As soon as we have worked out what supports you need, we will complete all the necessary paperwork and give you a copy to review and sign.  Once that is done, we can start supporting you! 

 A service agreement in the context of the NDIS is a formal document that outlines the support and services you'll receive from your NDIS service provider. It's like a contract that both you and your provider agree to. The service agreement includes details such as the types of support you'll get, how often you'll receive it, and how it will be delivered. It also covers things like costs, payment methods, and any terms and conditions that apply. Essentially, it's a clear roadmap that helps you understand what to expect from your provider and ensures that everyone is on the same page about the support you'll receive under the NDIS. 

 A consent form is a document that allows individuals to give permission for specific actions or decisions regarding their NDIS plan or services. When a participant signs a consent form, they are granting their approval for something to happen, such as sharing their personal information with service providers, accessing their NDIS plan details, or making changes to their plan. Consent forms are essential for ensuring that participants have control over their information and decisions regarding their support under the NDIS. It's important for participants to understand what they are consenting to and to ask questions if they need clarification before signing any consent forms. 

We are committed to using simple language whenever we can but from time to time there might be an acronym that you are unsure of.  This Touchstone article is a great place to find the most common ones - https://touchstone.org.au/news/understanding-disability-service-acronyms

 If you find yourself in an emergency situation and can't reach your support coordinator, remember to stay calm and focused. If there's an immediate threat to your safety or property  - call the police, fire, or ambulance. Reach out to trusted friends, family, or neighbours for immediate help if possible. It's a good idea to have a backup plan in place, like a list of important contacts and essential information about your needs. You can also try contacting your NDIS service providers directly for guidance and support until you reconnect with your support coordinator. 

We always strive to provide the best possible service to our participants.  However if we do get it wrong, we want to know.  Please call us or send us an email - support@thecarecoordinators.com.au.

If we can't resolve your complaint, you can find out more information about making a complaint to the NDIS directly by following this link - https://www.ndis.gov.au/contact/feedback-and-complaints or https://www.ndiscommission.gov.au/about/making-complaint/making-complaint-about-provider