Answers, before you ask.

We help you understand your NDIS plan, find and connect with providers, set up service agreements, and build the confidence to run your own supports over time. We don't deliver personal care, and we don't pay your invoices.

Look under Capacity Building for "Support Connection", "Coordination of Supports" or "Specialist Support Coordination" — the three levels are explained here. If you're not sure, call us on 0490 695 228 and we'll read it with you, or ask your NDIA planner or Local Area Coordinator.

A plan manager handles the money — paying provider invoices and tracking your budget. A support coordinator helps you use the plan: choosing providers, organising supports and working towards your goals. Many participants have both.

No out-of-pocket cost. It's funded from the Capacity Building budget in your plan and charged at or under the NDIS price limits. The first conversation with us is free.

No. Choice and control stay with you. You can change support coordinators at any time, and we can help you make the switch without a gap in your supports.

We work with participants across Queensland — in person where we can travel to you, and by phone or video anywhere else. Call us to check availability in your area.

Yes. Participants, family members, carers, plan managers, Local Area Coordinators, allied health teams and hospital discharge planners all send us referrals — the form is here. We just need the participant's consent before we start.

Tell us first — call or email and we'll work through it with you. You can also raise it with the NDIS Quality and Safeguards Commission at any time; using our complaints process doesn't affect that right.